Bolton Septic Privacy Policy
Introduction
Effective date: October 01, 2026
Bolton Septic LLC ("Bolton Septic," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.boltonseptic.com (the "Site"), contact us, or book a service, and how we use, share, and protect it.
Bolton Septic is part of the Bolton Environmental family of companies, which also includes M&M Septic, Jack Spack Septic, and B&F Septic. This policy applies to the Site and to information you give us through it. By using the Site, you agree to the practices described here.
Information We Collect
We collect information you give us directly and some information collected automatically when you use the Site.
Information You Provide
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Contact form: first and last name, phone number, email address, service address, the service you are requesting, and any details you share about your septic system (such as lid locations or tank size).
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Online booking: when you click "Book Online" or "Schedule Today," you are taken to our scheduling provider, where you may provide your name, contact details, service address, appointment preferences, and service notes.
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Quote requests: our riser installation quote form collects your contact details, property address, and project information.
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Phone calls, texts, and emails: if you contact us at 248-852-0440 or by email, we keep a record of your contact information and what you told us.
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Service and billing records: when we perform work, we keep records of the services provided, your property and system details, invoices, and payment status.
Information Collected Automatically
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Device and usage data, such as IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.
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Cookies and similar technologies, described in the Cookies section below.
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We do not knowingly collect sensitive information such as Social Security numbers through the Site, and we ask that you not submit it.
How We Use Your Information
We use your information to run our business and serve you, including to:
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Respond to inquiries, provide quotes, and schedule appointments.
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Perform septic cleaning, inspections, emergency service, riser installation, and other work you request.
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Send appointment confirmations, reminders, invoices, and service follow-ups.
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Remind you when routine maintenance may be due, if you are an existing customer.
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Process payments and keep business and tax records.
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Improve the Site and understand how visitors use it.
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Protect against fraud and misuse, and comply with legal obligations, including county and state septic reporting requirements where they apply.
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We do not sell your personal information.
How We Share Your Information
We share personal information only as described below:
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Bolton Environmental family of companies: we may share information with our affiliated companies (M&M Septic, Jack Spack Septic, Shorty's Septic, and B&F Septic) to schedule and perform service, cover your area, or handle billing.
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Service providers: we use trusted vendors to host the Site, manage scheduling and invoicing, process forms and payments, and send communications. They may use your information only to provide services to us.
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Legal and regulatory requirements: we may disclose information when required by law, to respond to legal process, or to report to health departments or other agencies as septic regulations require.
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Protection of rights: we may disclose information to protect the safety, rights, or property of our customers, employees, or the public.
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Business transfers: if our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.
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With your consent: for example, when you ask us to send inspection results to a realtor, buyer, or lender during a home sale.
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Text messaging: we do not share or sell mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages.
Third-Party Services
We use third-party providers for website hosting, online forms, scheduling and invoicing, payment processing, and online reviews and maps. When you use features they power, such as booking an appointment or requesting a quote, you may provide information directly to them, and their own privacy policies also apply.
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These providers may use your information only to perform services for us and are expected to protect it.
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The Site may also link to other websites, such as our affiliated companies or educational resources. We are not responsible for the privacy practices of sites we do not control.
Cookies and Tracking Technologies
Our website platform and its partners use cookies and similar technologies to keep the Site working, remember your preferences, keep it secure, and measure traffic. Some cookies are essential; others help us understand which pages are useful.
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You can block or delete cookies in your browser settings. If you do, some parts of the Site, such as forms or booking, may not work properly. Our Site does not currently respond to "Do Not Track" browser signals.
Data Retention an Security
We keep customer and service records for as long as needed to serve you, track your system's maintenance history, and meet legal, tax, and regulatory requirements. Inquiries that do not lead to service are deleted when no longer needed.
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We use reasonable administrative, technical, and physical safeguards to protect your information. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Choices
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Access and correction: you may ask to see or update the personal information we hold about you.
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Deletion: you may ask us to delete your information, subject to records we must keep by law.
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Communications: you may opt out of maintenance reminders or marketing messages at any time by replying STOP to texts, using the unsubscribe link in emails, or contacting us. We will still send messages about scheduled service.
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To make a request, contact us using the details below. We may need to verify your identity before acting on it.
Children's Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Significant changes will be noted on the Site.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
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Bolton Septic LLC Phone: 248-852-0440 Email: info@boltonseptic.com